Live Remote-Assistance Tool
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. 

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem. Please call us using the numbers listed on the left side, or e-mail us at support@avigilon.com. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works

Step 1:    
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. Before you begin a remote session, please close all confidential documents or software. You will then enter the code in the field and click "Connect to technician" to initiate the screen-sharing session.

Step 2:    
You are prompted to download a small virus-free plug-in.

Step 3:    
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:    
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Technical Support Hours:

Click here for technical support hours and phone numbers in North America, EMEA, Asia and Australia.

support@avigilon.com
Enter your 6-digit code:

Please enter the 6-digit session code you receive from our support team. Then, click "Connect to technician".

If you are a gaming establishment (such as a casino or racetrack) licensed by the Washington State Gambling Commission or any other gaming authority that restricts direct access to your surveillance system to only those persons licensed by such gaming authority for these purposes, please advise Avigilon's Technical Support team and please do not proceed with the remote session. Avigilon will look to provide our support through other means.