you need a quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view your
desktop and share control of your mouse and keyboard to get you on your
way to a solution. How to Get Support A member of our support team will talk with you first to determine the nature of the problem. Please call us using the numbers listed on the left side, or e-mail us at firstname.lastname@example.org. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. How It Works Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. Before you begin a remote session, please close all confidential documents or software.You will then enter the code in the field and click "Connect to technician" to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in. Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4: You
are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
Technical Support Hours:
Click here for technical support hours and phone numbers in North America, EMEA, Asia and Australia.